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Refund policy

To return your item, you have 14 days from the date of receipt. To make this return, you must absolutely present us with a receipt or proof of purchase, such as your invoice. Your item must be unused, with all its accessories and must also be in its original packaging.

You can join your package at the following address : 

Hopen Project 
7 RUE BOURLY
33700 MERIGNAC

To return the product, you must send it back to us by the service "La poste".

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.  Depending on where you live, the time required to receive your exchanged product may vary.

No returns will be granted if :

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.


Refund Conditions :

Once we have received and inspected the returned item, we will send you an email to acknowledge receipt. We will also inform you of our decision as to whether or not, we will approve or reject your claim.

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period of time.

 

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card company, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps, you still have not received your refund, please click here: CONTACT US .

Exchanges

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, CONTACT US.